Driver/ Removalist ~ minimum 2 years experience

OVERALL PURPOSE OF THE  JOB

To prepare, load and move household furniture and effects and commercial furniture and equipment between homes, commercial establishments and storage facilities in a safe and legal manner, whilst ensuring that all such activities enhance the Customer Service objectives of the Company.

PRIMARY DUTIES & RESPONSIBILITIES

• Loading, unloading and positioning containers.
• Monthly container audits.
• Maintaining accurate location records.
• Control documentation and liaise with Administration Staff.
• Drives removal trucks or vans to/from customer residences, commercial establishment to collect/deliver items to be moved as instructed.
• Drives Forklift vehicle on site and customers premises.
• Packs and wraps items and cartons or crates to ensure safe transport or storage daily.
• Set up, pack, seal and identify cartons or crates daily.
• To apply and implement excellent customer service skills at all times.
• To adhere to the company's Quality Manual, Procedures and Work Instructions.
• Stows articles in vehicles to form compact loads, loading heavy items as base and using padding, ties, boards and straps to secure loads and prevent damage and breakage daily.
• Prepare inventories/condition reports and relevant documentation and check items against documentation during loading and unloading daily.
• Maintain vehicle in a neat and tidy condition daily.
• Collect payments and issue receipts daily.
• Load/unload household/commercial furniture into/out of storage facilities.
• Carry out regular vehicle/equipment checks as directed daily.
• Attend briefing/de-briefing to ensure that all Company and customer services, needs, complaints, comments are satisfied daily.
• Drive forklift when required daily.
• Carry out tasks and responsibilities within limits of authority as defined in Company Quality Policy Manual and Quality Procedures Manual daily.
• Know and apply our quality policy and all applicable processes and requirements of the quality system.

SKILLS ESSENTIAL TO THE JOB

Technical

• The ability (and Driver's Licence) to drive all forklift vehicles.
• The ability (and necessary licence) to drive a truck of minimum 13.9 tonnes G.V.M.
• The ability to pack, wrap and load household effects to Company and Removals Australia standards.
• Good communication skills both verbal and written.
• The ability to supervise and direct assistant's work

Business

• Forklift driving skills.
• Driving Skills.
• Customer Service.
• Prepack/Unpack.
• Basic 'vehicle' maintenance knowledge.
• Loading/Unloading.
• Stowing of storage consignments.
• Competent reading and writing skills.

Human Relations

• Good communication skills.
• Ability to direct Offsiders, Drivers, Warehouse staff.
• Customer service skills

QUALIFICATIONS PREFERRED